We have a requirement to search on full text fields,for example, if we enter "Dogs" in a search query, it should display all transactions (Service Requests) in which the word "Dogs" may have been used. We are currently on CRM 7.0 Service Pack 4 (Netweaver 7.0 Ehp1 SP 6) and have setup TREX search according to an SAP guide (Configuring CRM Enterprise Search for 7.0). I have been told that CRM 7.0 Ehp 1 would support full text search for Service Requests, but cannot find any documentation confirming the same.
As of now, however, we are not even able to see the "free text search" option under Saved Search - Accounts in the CRM Web UI. We also implemented an OSS note (1323256) for the CRM-UI-TREX-Search, which was supposed to fix the above issue, but to no avail.
Would appreciate any guidance on how to get the "free text search" going.
Thanks in advance.