We are on XI 3.1 sp2. When we login into Infoview environment. We always get the below error for the first login attempt. If you click on logon again it logs you in successfully. Looks like some SSO/Authentication issues with BW system.
Account information not recognized: Logon ticket could not be validated by system BWCLNT010. Message: TICKET_ENCODING_ERROR. Ticket/logon string: AjExMDAgAA5wb3J0YWw6UEthcG9vcogAE2Jhc2ljYXV0aGVudGljYXRpb24BAAdQS0FQT09SAgADMDAwAwADTlBQBAAMMjAxMDA1MTQxMjI5BQAEAAAACAoAB1BLQVBPT1L/APkwgfYGCSqGSIb3DQEHAqCB6DCB5QIBATELMAkGBSsOAwIaBQAwCwYJKoZIhvcNAQcBMYHFMIHCAgEBMBcwDjEMMAoGA1UEAxMDTlBQAgUAvcHEjTAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMTAwNTE0MTIyOTE0WjAjBgkqhkiG9w0BCQQxFgQUlAm8aswCUKAlYpvxwj0OBqUVpp4wCQYHKoZIzjgEAwQvMC0CFQDYe36B0TpCW2BA9VQypbnuN1XDlQIUZuyo00o7JX7dydUsqfLHOHpJVMw=
our infoview login url is:
http://server:port/InfoViewApp/logon.jsp