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Former Member
May 14, 2010 at 06:43 PM

CRM Service general question

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Hi Experts,

I am new to CRM and have some basic questions. It would be a great help, if get the answer for all my queries.

1. What is the role of a CRM functional consultant for an implementation project ? Ex : Service.

2. What all are the possible customizing he should do in CRM Service ?

3. Also what all are the customizing he should do for IC Web client ?

Thanks & Regards

Samm