Hi Experts,
I am new to CRM and have some basic questions. It would be a great help, if get the answer for all my queries.
1. What is the role of a CRM functional consultant for an implementation project ? Ex : Service.
2. What all are the possible customizing he should do in CRM Service ?
3. Also what all are the customizing he should do IC Web client ?
Thanks & Regards
Samm