Hi,
I have one doubt in REN and G2N item category.In which scenario we will use this?
As per my knowledge when the customer return the goods then the system will trigger REN item category.Here is delivery related billing.
Process Flow> RE (order type)--
-LR(return delivery)
---RE( credit invoice)
In second scenario, when the customer doesn't send back the goods and the comnay decide to give him credit notes at that time we use G2N item category.Here no goods movement is recorded.Here is order related billing.
Process flow is CR(order type)----
G2( Credit Invoice)
If my understanding is wrong then please guide me.
Regards
Debasish