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Local Security Handling for SAP Installation Server

We are looking at installing SAP gui for windows 7.20 using the installation server. While trying to configure the local security handling I am getting the message on the final step

"failed to configure local security handling (LSH) could not store IS user data"

I have only found one log file called ServerRecord.xml, the entry does not give any more infomation

<ActivityName>LSH Configuration</ActivityName>

<ActivityDescription>Administrator attempted to configure Local Security Handling</ActivityDescription>

<DateTime>13/05/2010 12:16</DateTime>

<ActivityStatus>Failure</ActivityStatus>

<ErrorDescription>Could not store IS user data.</ErrorDescription>

</Activity>

<Activity>

Can anyone tell me where I may find some more infomation/documentation on the problem.

Thanks

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on May 13, 2010 at 10:09 PM

    You might want to check the Windows event logs ... might find something in the application or security one.

    Bob

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 23, 2010 at 10:18 AM

    This has now been sorted.

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 22, 2012 at 04:28 PM

    I get the same error and I solved with

    Note 1288344 - NwSapSetupAdmin: Could not store IS user data

    Bye

    Daniele

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    • Former Member

      Another potential cause for this as I have just discovered whilst setting this up in a sandbox is if you have not yet logged into the account. If it's a brand new account, be sure to login once so Windows can setup the account, or else if your org has a script to do this ensure that the users' folder is setup. 😉

  • Posted on Oct 06, 2016 at 11:28 AM

    When SAP GUI installation server for Distribution Service (DS), we have not created the service with the error "could not store IS user data"

    WinAPI regcreatekeyex error code 0x00000005 (5)

    Reason - Windows security policy

    No running Remote Registry service, and apply the policy to restrict access through Remote Registry functions (such as through a network).

    During the creation of the DS service through NWSapSetupAdmin program performs a function call through the Remote Registry (such as through a network, but for some reason, I do not know).

    To solve the problem, it is necessary to temporarily remove the policy, or to correct them.

    To do this

    1) rename the registry path

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\Winreg

    to

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurePipeServers\Winreg_back

    2)Restart service Remote Registry.

    3)Re-run the installer for the DS setting.

    4) (optional) Then, you can restore everything as it was: and Winreg, and the status of the Remote Registry service

    info

    https://support.microsoft.com/en-us/kb/153183

    https://support.microsoft.com/en-us/kb/314837

    http://windowsitpro.com/security/how-do-i-restrict-access-remote-registry

    https://launchpad.support.sap.com/#/notes/1162270

    https://launchpad.support.sap.com/#/notes/0001288344

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