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Former Member

Problem with send e-mail

Hello,

I have a problem with send e-mail.

When I create a new message, the e-mail is send for customer and me, but the description of message dont send with e-mail.

I have created a Smartform that send this e-mail and your context there is information for send this information.

When I do a modification in this message, when i put a new description, a description preview is send, but a new description dont send.

Can anyboby help me.

Thanks a lot.

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3 Answers

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    Former Member
    May 13, 2010 at 01:09 PM

    Hi Friend,

    Please refer /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

    This will help you to configure mail correctly with service desk .

    Regards,

    Nibu Antony

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    Former Member
    May 13, 2010 at 02:25 PM

    Hi Antony,

    I already created the actions acording tutorial.

    But my problem is with a new description or a reply for customer.

    I need this information on the e-mail, but when I create tha message, this information don't is send, the description small is send, but a description long or detais on the message don't send.

    When I change the message, when I put new information or reply, the last information don't send, and the information preview is send, the last information don't send.

    Thanks.

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    • Hi

      you need to go for a development

      Copy the stnd smartform into z one

      copye the Processing clas into z one and provide to developer

      then create a new action & assign above to your action it will solve ur problem

      Regards

      Prakhar

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    Former Member
    May 13, 2010 at 03:19 PM

    Hi,

    I already have created a development, but this found the description preview and not actual in run time.

    • Development:

    read table gt_notif_type_text into gs_notif_type_text

    with key type_text = gs_notif_text-type_text.

    if sy-subrc <> 0.

    clear gs_notif_type_text.

    endif.

    read table gt_notif_type_textt into gs_notif_type_textt

    with key type_text = gs_notif_text-type_text.

    if sy-subrc <> 0.

    clear gs_notif_type_textt.

    endif.

    In the Smartform on acording abouve:

    &gs_notif_type_textt-stxt()& &gs_notif_text-last_usr()& &gv_notif_textdate& &gv_notif_texttime&

    Thanks.

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    • Former Member Former Member

      Hi,

      The description of problem, when the customers open the message, they write a description of the problem, so this description I need to get for me send to my service center for e-mail.

      I can't to get this information because I need to know where is this information.

      Thank's.