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Dunning Problem - Amount XXX.XX- is not enough for dunning level 1 Exception

Hello,

We have an issue with dunning wherein multiple customers are going in Exception list:

Below is the log:

> Account D 501022806, company code XX10 is being processed > ---------- Reading account data and document information -- Phase 0 --- > Account D 0501022806 read items: 12 > ----------- Processing and completing dunning lines ------- Phase I --- > Document 6612893365/2016/001 days in arrears 16- <= 0 > Document 6612894045/2016/001 days in arrears 32- <= 0 > Document 6612893471/2016/001 days in arrears 18- <= 0 > Document 6612892506/2016/001 has new dunning level 0. > Document 6612892703/2016/001 days in arrears 2- <= 0 > Document 6612892087/2016/001 has new dunning level 0. > Document 6612892330/2016/001 has new dunning level 0. > Document 6612892041/2016/001 has new dunning level 0. > Document 6612891455/2016/001 has new dunning level 1. > Document 6612891328/2016/001 has new dunning level 1. > Document 6612894219/2016/001 days in arrears 34- <= 0 > --------- Check legal dunning procedure and credit memos --- Phase II - > Credit memo 1100000041/2016/001 has new dunning level 1. Without invoice reference. > --------- Minimum charges and dunning interest ----------- Phase III -- > Amount 391,36- is not enough for dunning level 1 > Acct D 0501022806 level 1 due amnt 391,36- < min.amount 0,00 no dunn.notice of level > Amount 391,36- is not enough for dunning level 1 > Acct D 0501022806 level 1 due amnt 391,36- < min.perc.amnt 0,00 no dunn.not.of level > ----------- Generate dunning data ------------------------- Phase IV --

Cust 1 has a total debit balance of 14789.82

On what basis is the system calculating 391,36- amount and this is causing customer to appear in exceptions list. (Highlighted in Bold Italic above)

Thanks in advance for your help.

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