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Former Member
May 13, 2010 at 10:33 AM

Problems with Service Desk: Support Team Assignment

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Hi,

I'm having a problem with Support Team assignment, in PFAC the test run Ok, but when a client opens a Service Order, it gives this error:

Green - Date: 12.05.2010 Time: 19:22:03

Green - Processing CRM_DNO_PARTNER_1 Is Started

Red - Role or rule does not exist

Red -Action could not be successfully executed

Another thing, I'm using the standard Rule in PFAC, but doing a debug to the action AI_SDK_STANDARD_FIND_PARTNER with the implementation CRM_DNO_PARTNER_1, I can see that the rule variable is empty!

Any clue?

Thanks,

Rui