EHPI not able to start and stop services shadowsystem

[Former Member]

All,

I am working on an installation of EHP4 but am running in the following issue:

When I get to the phase SHDINST_OS the EHPI is not able to stop and start the service for the shadowsystem. The ehpi log gives:

1. Phase SHDINST_OS:

SAPehpi> Starting subprocess sapstartsrv.exe with id 7348 at 20100512081320

Environment: JAVA_HOME=C:\Program Files\Java\jdk1.5.0_19

Environment: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC

Environment: Path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files (x86)\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\;F:\usr\sap\HRS\SYS\exe\uc\NTAMD64;F:\usr\sap\HRS\SYS\exe\nuc\NTAMD64

Environment: auth_shadow_upgrade=0

Environment: dbs_mss_schema=hrs

Service not started.

Process with ID 8132 terminated with status -1

The EHPI gives:

An error occurred during the installation of the

SAP service SAPHRS_03:

Possibly the password for user .\SAPServiceHRS entered in phase

INITPUT was wrong. You can reset it by calling 'SAPehpi set stdpar'.

Try to execute SAPSTARTSRV.EXE manually using the following syntax:

G:\EHPI\abap\exe\sapstartsrv.exe -r

-p G:\EHPI\abap\HRS\SYS\profile\START_DVEBMGS03_NLDBHRS01 -s HRS -n 03

-U .\SAPServiceHRS -P <PASSWORD> -e NLDBHRS01\hrsadm

and check if the service SAPHRS_03 can be stopped and restarted.

When I follow up on the sapstartsrv first I can start/create it but that when I restart the EHPI it fails again on the same issue.

Anybody any ideas?

the passwords given in the EHPI are the ones of the SAPService user in the windows environment

Chris

[sunny_pahuja2 · Accepted solution]

Hi

Have you tried below option as suggested in logs ?

> Possibly the password for user .\SAPServiceHRS entered in phase

> INITPUT was wrong. You can reset it by calling 'SAPehpi set stdpar'.

> Try to execute SAPSTARTSRV.EXE manually using the following syntax:

> G:\EHPI\abap\exe\sapstartsrv.exe -r

> -p G:\EHPI\abap\HRS\SYS\profile\START_DVEBMGS03_NLDBHRS01 -s HRS -n 03

> -U .\SAPServiceHRS -P <PASSWORD> -e NLDBHRS01\hrsadm

> and check if the service SAPHRS_03 can be stopped and restarted.

>

Thanks

Sunny

[former_member126060]

Hello Chris,

Can you please try restarting sapstartsrv using the shadow instance profile and then retry the step in upgrade.

since 7.00 SAP uses sapstartsrv on all platforms (see SAP note 936273) There is an handshake between sapstart and sapstartsrv, when starting an SAP instance with sapstart, it will try to inform

sapstartsrv via it's webservice interface by using sapcontrol to detach from all shared memories. If however sapstartsrv is not running this will fail.

Regards

Niraj

[Former Member]

Hello Niraj

START_DVEBMGS03_NLDBHRS01 is my shadowinstance profile which I use for the SAPServiceHRS service.

Thanks for the note, unfortunately it does not mention the Windows environment.

Chris