We have the below rqmt here, for few of the users will be works as requester, change manager, dev, tester and only tp will be imported by Basis user. In that case following the std charm functionality is creating more issues from users. we have only 5-6 users who were wrkg like this out of some 100 users. Whats the best & simple method to folow here.
Already i have suggested them to enter the Req,CM,DEV,Tester as their same id, but they are not agreeing as single CR document will generate around 7 mails to same id.
Alternate idea is to create directly UC i/o CR. Is there any other way to achieve this ?