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Former Member
May 12, 2010 at 08:32 AM

Ticket Categories

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Hi,

I have 2 types of service request say IT, Admin. IT has categories like Hardware, software, etc and Admin has categories like Projector, Business Cards.

End users raise service request for each of these.

Can someone please guide as to how this can be achieved.

IT

--hardware

--software

Admin

--Projector

--business Cards

Please guide as to how I can achieve this.

I have defined catalogs, codegroups, and codes and attached these to a subject profile. The subject profile is attached to the transaction type.

However, the fields Subject --Category and the Reason-Category are still disabled.

I need detailed steps from start as to how I can achieve this.

Thanks,

Rinkal