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Former Member
May 11, 2010 at 10:35 PM

Crystal Report Viewer Session Time out error ( FWM 01002)

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Hi,

We are using java 1.4 and Teradata base with BO XI 3.0

I am getting the following error when click on icons (Export, Print, Paging) within Crystal Report Viewer.

com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Unable to

reconnect to the CMS [servername]. The session has been logged off or has expired. (FWM 01002) [RASLIB9038]---- Error code:-2147215357

Error code name:internal at

com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(Unknown Source) at

com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.a(Unknown Source) at com.crystaldecisions.sdk.occa.managedreports.ps.internal.f.getLastPageNumber(Unknown Source) at com.businessobjects.report.web.b.a.do(Unknown Source) at

com.businessobjects.report.web.event.q.a(Unknown Source) at com.businessobjects.report.web.event.q.a(Unknown Source) at com.businessobjects.report.web.event.k.a(Unknown Source) at com.businessobjects.report.web.event.bt.broadcast(Unknown Source) at com.businessobjects.report.web.event.ak.a(Unknown Source) at com.businessobjects.report.web.a.q.if(Unknown Source) at com.businessobjects.report.web.e.a(Unknown Source) at com.businessobjects.report.web.e.a(Unknown Source) at com.businessobjects.report.web.e.if(Unknown Source) at

com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater.a(Unknown Source) at com.crystaldecisions.report.web.ServerControl.processHttpRequest(Unknown Source) at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.if(Unknown Source) at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:709) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at

org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at

............

If I let the report sit for 30 minutes or so, the icons will work. The u201Csession

timeout error messageu201D is kind of misleading. I have updated the JDBC drivers to version 13.0 for Teradata (terajdbc4.jar and tdgssconfig.jar) and did not see improvement.

Can anyone please help?

Thanks!

Edited by: Yingchiu Ou on May 12, 2010 12:42 AM