Skip to Content
0
Former Member
May 11, 2010 at 02:19 PM

How to close Interaction Record automatically, if a complaint is created

93 Views

Hi,

We are using CRM 2007.

After confirming the account an interaction record is created. and it is stored in CRMD_ORDERADM_H table.

Now I need to close the Interaction Record automatically, if a complaint is created for that call.

I thought of doing it in ORDER_SAVE BAdi as this is called before saving the complaint. But I don't know How to identify the interaction record number in ORDER_SAVE BAdi.

Please suggest any solution for this.

I will reword good points.

Regards

Hanu M