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Former Member
May 10, 2010 at 03:24 PM

Navigation back to Interaction View from transaction launcher


Hi Experts,

Please help me with this query.

We are using IC WebClient for CRM 5.0, in one of the profiles, we have service ticket view (not showing the interaction record) - using the view SrvTHead of the CRM_IC application. We are navigating from this to ECC transaction using transaction launcher (creating IS-U transaction), which is working fine.

Also,when we click on back (either back button in ECC transaction or Back button on breadcrums bar of CRM), it takes us back to the Service Ticket View properly, as we are hardcoding the navigation link name in return data flow method of transan launcher class,

But once it is done, then when through the document flow/Business context we navigate to the ECC transaction and then click on back, it goes back to Interaction record view instead of service ticket view.

We are trying to check profile entries for activity clipboard, but haven't got any success regarding the behaviour yet.

Is this standard behaviour to always go back to interaction record, is there a way to modify that?

Thanks and Regards,

Rohit Khetarpal

Edited by: Rohit Khetarpal on May 10, 2010 6:07 PM