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Former Member
May 07, 2010 at 01:33 PM

Service ticket is opening as Service order

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Hi Friends,

I logged in as IC_Agent and confirmed one accoount and created service ticket and saved. When i want to change that service ticket, i will search that ticket in Inbox or Interaction history and select that, and it is opening as service order instead of service ticket. I think navigation is wrong. Is there any config settings for this.

Thanks in Advance.

Muthappan