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Multilevel Categorization: how to migrate existing tickets?

Nov 30, 2016 at 07:50 AM

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Hi,

We want to reorganize the categorizations scheme. No problem there.

But what do we do with the existing tickets? We would like to change them all into the new schema. We are talking about 40k tickets, so any manual solution will not do.

Does anybody have experience with this?

Thanks,

Philip

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