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Former Member
May 06, 2010 at 08:35 PM

Problems when mitigating a user or mitigating a risk from CUP

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Hi,

When I am creating a mitigated user that is I am assigning a user ID to a mitigation control, I get an error Sending failed No valid SAP sender address

Also if I create a mitigation control and assign in in CUP, I can not approve the request. The mitigation control gets assigned but I get an error "Mitigation control XXX001 could not be saved for user XXXXXX - Exception from the service : Mitigation record doesn't exist".

Now I am not able to approve the request in CUP, neither am I able to add the user to mitigation control in CC.

Can any one please help me on this!

Thanks,

Chinmaya

Edited by: chinmaya prakash on May 7, 2010 12:07 AM