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Former Member
May 06, 2010 at 01:44 PM

Customer text in Alert box during interaction

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Hi Gurus,

I have a requirement in WebUI that when the interaction is started after confirming the account, I want one of the customer texts to be pulled in Alert box during the interaction.

Is it possible through Intent-Driven Interaction rule policies to achieve displaying the customer text in the Alert box during the interaction.

Please advice.

Thanks,

Sharath.