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May 06, 2010 at 12:50 PM

Uninstalling Explorer SP1

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Hi folks,

When uninstalling Explorer 3.2 SP1 with the AddOrRemoveProducts.sh I would expect the uninstallation to

proceed without error.

However I find that running the AddOrRemoveProducts.sh results in the error;

"FATAL ERROR: Product's parent not found on tree:"

Steps to Reproduce:

1. Install Explorer XI 3.1

2. Install Explorer SP1

3. Test Explorer is working fine.

4.) Try to remove SP1 by using the AddOrRemoveProducts.sh.

Is anyone aware of this bug\issue?

Thanks,

John