DCOM Interface Error

[Former Member]

I have created the SAP service from the following path:

cmd:

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D:\usr\sap\DM0\SCS00\exe>sapstartsrv.exe <Press Enter>

Enter following values:

SID = DM0

NR = 01

Startprofile = D:\usr\sap\DM0\SYS\profile\START_DVEBMGS01_sapserver

User = SAPSERVER\Administrator

password = india123

Press OK button.

Now SAPDM0_01 Service gets displayed in the services.msc.

Note : I have doubt in the path(D:\usr\sap\DM0\SCS00\exe) I have selected while creating SAP Service. Please correct me if i am wrong.

In SAP Management Console,

Added Plugin.

DM0 sapserver 00

DM0 sapserver 01

Right-click on DM0 ---> All Tasks ---> Start.

Error Message Popup :

Cannot connect to SAP Service on sapserver.

WebService error :20

Unknown error

DCOM Interface error : 80080005

Server execution failed.

When tried to Start SAP server from cmd,

D:\usr\sap\DM0\SCS00\exe>sapstart.exe pf=D:\usr\sap\DM0\SYS\profile\START_DVEBMG

S01_sapserver name=DM0 nr=00 SAPDIAHOST=sapserver

Start service SAPDM0_00 on machine
sapserver

Service start pending

Service SAPDM0_00 not started:

Current State: 2

Exit Code: 0

Service Specific Exit Code: 0

Check Point: 0

Wait Hint: 0

Cannot connect to DCOM Interface of Start Service: -2146959355

Please guide me to resolve the issue.

Thanks in Advance.

[former_member189546]

Hello Sathya,

Make sure account used to start service sapservice<sid> is memober of local admins on server

Also check you can map drive ok to path of start profile service uses

regards,

John Feely

[Former Member]

Hi John,

SAPServer<SID> user is a member of local admins on server.

"Also check you can map drive ok to path of start profile service uses" Please explain this sentence in detail.

Please guide me to resolve the issue.

Thanks & Regards,

Sathya

[former_member189546]

hello,

What errors do you get in Windows event viewer when service fails to start?

Please also check note Note 142100

Please also try

1. Stop the SAP service

2. Open a command prompt

3. Go to usr\sap\<SID>\exe\run

4. call 'sapstartsrv.exe -t' from the command line

5. Confirm

the dialog window

6. Start the service again

regards,

John Feely

[Former Member]

Hi John,

I did what you have mentioned, but the issue remains the same.

Can you please explain how to find event viewer errors?

In Event Viewer, select Application. The following popup message gets displayed.

Message: Unable to complete the operation on "Application". Access is denied.

Thanks & Regards,

Sathya

Edited by: Sathya Kala Veeraraj on May 6, 2010 9:50 PM

[former_member189546]

Hello Sathya,

In add/remove programmes Microsoft Visual C++ 2005 SP1 should be there

http://support.microsoft.com/kb/973544/

Note 1375494 describes the problem.

It requires security patch MS09-035 as described in the note 684106

regards,

John Feely

[Former Member]

Hi John,

Thanks for your reply.

In add/remove programmes Microsoft Visual C++ 2005 Redistributable is present.

Security Patch MS09-035

Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update

Selected vcredist_x86.exe file downloaded and executed.

The issue remains the same.

Please help.

[former_member189546]

Hello Sathya,

What errors do you get in Windows event viewer when service fails to start?

What is the error in sapstartsrv.log?

Please check you have Microsoft Visual C++ 2005 SP1 installed

Note 684106: Microsoft runtime DLLs

regards,

John Feely

[Former Member]

Hi John,

sapstartsrv.log:

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trc file: "sapstartsrv.log", trc level: 0, release: "700"

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Thu Sep 24 01:23:45 2009

<<- ERROR: SapSSLInit(read_profile=1)==SSSLERR_LIB_NOT_FOUND

How to check errors in event viewer?

How to check whether Microsoft Visual C++ 2005 SP1 installed or not?

Thanks for your reply.

[Former Member]

Hi,

This issue can usually occur if the service cannot be allocated shared memory.

Try one of those:

1. Deregister the service and register again.

2. Reboot the server once (if possible) and then try again.

Do say whether this helps you or not.

Regards,

Shitij

[Former Member]

Hi Shitij,

Thanks for your reply.

The issue remains the same even after re-registering the service.

While Installing and registering the Service, the following error appears:

Error: Service not started.

While starting the service from SAP Management Console, the following error also appears:

Error:

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Cannot connect to SAP Serviceon sapserver.

Web Service error : 20

Unknown error.

DCOM Interface error : 80040154

Class not registered.

Please guide me to resolve the issue.

Edited by: Sathya Kala Veeraraj on May 6, 2010 4:55 PM