Create Contact Type in Create Customer contact screen of collections mgt

[former_member189681]

Hi All,

Can anyone please let me know if its possible to create a new contact type ( Currently we have four default types (Outbound call / Inbound Call / Visit to Customer / Visit from Customer) in the FSCM collections management, in the create customer contact screen.

If its possible to create a new contact type, please let me know where to do that.

Thanks in advance.

Thanks

Krishna

[former_member189681 · Accepted solution]

I was able to add a new contact type

[Former Member · Accepted solution]

Hi Krishna,

Can you please tell me the solution you find out.

Regards,

Rajeev

[former_member189681 · Accepted solution]

You can add new contact types in the customizing table UDMV_CCT_TYPE.

With this you would be able to select the contact types you have

defined.

Please note that you can create entries in this table only with the

customer namespace i.e. prefix 'Z' to the contact type that you choose.

e.g. if you want to create a new entry in contact type say 'TEST' then

the entry in the customizing table should be as below:

Contact type | Name of contact type

-

---

Z03 | TEST

Another point to note here would be that for each entry that you create

in this table, the system displays 2 entries (1 for Inbound and 1 for

Outbound) in the contact type dropdown on the customer contact screen in the collection management system. This is as per the standard design

and it cant overridden.

Thanks

Krishna

[Former Member · Accepted solution]

Thank you Krishna.

[Former Member · Accepted solution]

Thanks Krishna.

I was looking everywhere in configuration for this. Glad I found your post.

[former_member189681 · Accepted solution]

Kranthi,

Glad to know this helped you.

[Former Member · Accepted solution]

Hello Krishna,

I am trying to add new Customer contact type in FSCM. Currently we have four default types (Outbound call / Inbound Call / Visit to Customer / Visit from Customer), but under configuration I can only see (Call/Visit/Dunning Notice).

I checked under SPRO, FSCM==>Collections Management==>Basic Settings==>Customer Contacts==>Define contact types

But in Process receivables the values are different.

Please let me know where I can find the above values.

Thanks,

Suresh Ganti

[former_member189681 · Accepted solution]

Hello Suresh,

You can add new contact types in the customizing table "UDMV_CCT_TYPE".

These new contact types should start with "Z", and also note that for each entry that you create in this table, the system displays 2 entries (1 for inbound & 1 for outbound).

Thank you,

Krishna