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Tracking Bounces in a Campaign.

0 Kudos

Hello everyone,

I have one question regarding the Campaign Success tracking.

I have seen there are options to see how many emails were delivered, opened, bounced etc.

I am interested to know if there is an option of seeing a list of these emails, i.e. list of bounced email, list of delivered emails, list of opened emails, etc.? (They are already visible within the contact itself, if an email for a certain contact has bounced or was delivered).

We are working on SAP Marketing on Prem 1809

I have found this on help, but is there a manual with more instructions maybe?

https://help.sap.com/viewer/eb4404cf3f87458194c0fd1615e2bb69/1809.YMKT/en-US/b245f748b0964836b3d4f42...

Regards,

Miodrag Cupic

Accepted Solutions (1)

Accepted Solutions (1)

former_member196553
Active Contributor

Hello Miodrag,

you can use Segmentation to get the IA details - a similar approach is documented for the SAP Marketing Cloud Edition in the following blog:

How to retrieve Interaction Details in SAP Marketing Cloud

best regards,

Johannes

Answers (2)

Answers (2)

Kunal_Bansal
Active Contributor

Hello Miodrag,

No, as of now option of seeing a list of those emails are not available!

I recommend you to submit your idea of improvement through the SAP Customer Influence Programs for 'SAP Marketing Cloud' so that your idea could be evaluated there.

Regards,
Kunal Bansal
SAP Marketing Cloud, Consultant

PraveenT1
Participant
0 Kudos

We can use the "Campaign success" and filter based on the interaction type "hard Email bounce back" and look at the recepient ID to see the email address.