Question about BPs

Hello,

SAP says that a BP can be any of the following:

Accounts: An account is a company, individual, or group with which you have a business relationship. An account can be, for example, a customer, prospect, vendor, or competitor. Accounts are subdivided into the following types:

o Corporate accounts (companies or organizations)

o Individual accounts (private individuals)

o Groups (any groupings, such as households)

Contacts: A contact is a person with whom you have a business relationship, and is mostly assigned to a corporate account.

Employees: An employee is a member of your company, and involved in the interactions between your company and customers, prospects, vendors, and other parties.

What happen in the following scenario?

In my IC I receive calls of Corporate Accounts (Contact Persons) and Individual Accounts (Consumers). If I create a Contact Person called AB and then this Contact Person call me as a Consumer.

How do I manage this? The BP should be created two times? As a CP and as a Consumer? In WebClient depending of the role an specific page/view is called and different assigment blocks are available. Or the BP should be created only once with the two roles?

Any input about this?

Best Regards