PO email not in scot

[former_member496861]

Hi All,

I used to get email output listed in SCOT for email coming out from purchase orders (ME21N).

However, i cannot get anything in SCOT.

Can anyone let me know which program should be trigger to get the email in SCOT ?

thanks

Joyce

Edited by: Joyce Chan on May 5, 2010 5:55 PM

Edited by: Joyce Chan on May 5, 2010 5:56 PM

[Former Member · Accepted solution]

ABAP program RSCONN01 triggers the send email to what SCOT is setup to.

[former_member496861 · Accepted solution]

Hi Wing Yuen,

I looked thru jobs in SM37 to see what jobs used this program. I am unable to find any jobs.

I believe the program you stated is correct. In testing out, an email was sent to SCOT in DEV but it is not sent out in QAS. However i cannot find how this email was sent if program RSCONN01 is not found to run in the system in DEV..

thanks.

Joyce

[brad_bohn · Accepted solution]

You can run the 'send' function from SCOT or SOST manually or execute RSCONN01 in the foreground from SA38/SE38 and it won't show up in SM37. You can try a STATTRACE (or some other method) and attempt to find the trigger for the send. However, your question is a bit confusing - it's unclear whether your referring to the actual dispatch process from SAPConnect (which is the execution of the RSCONN01 program) or whether you're referring to the email showing up in the SOST queue?

[former_member496861 · Accepted solution]

Hi Brad,

If i run 'SEND", i am afraid it is going to send all existing emalis in SCOT. WHen i try SOST, there is nothing in SCOT. The issue i have is: I created PO and save it. It will send a notification and this notif should be seen in SCOT. However i cannot see this notification in SCOT at all. When i test with a sales order confirmation email, i can see this confirmation email in SCOT. My question is: how to get PO notification listed in SCOT before i can send it to users ?

thanks

Joyce

Edited by: Joyce Chan on May 6, 2010 5:29 PM

[former_member496861 · Accepted solution]

HI Brad,

Pls ignore my previous reply. I have run RSCONN01 for all INT documents. It ran.

However i have one PO with email output with dispatch 1 which is in yellow icon. This email output still has not been created. Why is it ? I thought RSCONN01 will create the email output.

thanks

Joyce

[brad_bohn · Accepted solution]

Ok, on the previous reply though, keep in mind that you can run the dispatch process selectively from SOST by selecting the emails that you want to send and then clicking the SEND button. As for the email that is still in a 'waiting' status, did you check the email log, program log, or use the trace function? The log and trace functions for a single email are available in the SOST transaction. You can set the trace settings from SCOT in Utilities -> Trace Settings.

[former_member496861 · Accepted solution]

Hi Brad,

The issue i have is that the po message show that the email output has been released (green color). However, when i check in SCOT, there is no output in waiting status or error status. Nothing at all. I cannot do trace from here.

I cannot do a trace if there is nothing in SCOT queue. My question is how to see or why there is nothing in queue which should come from the purchase order.

thanks for your followup.

Joyce

[brad_bohn · Accepted solution]

Sorry, I was confused by whether you were referring to the SOST queue or the output record. On the message determination side in the message record, you have a status and a medium. If the dispatch time was '1' (further data), then the output does not get processed until the next run of RSNAST00. Dumb question, but if the status for the message is now green, is the medium '5' or '8' and is it triggering the correct code? If this is a custom program based output, keep in mind that the program can set the status to green but not have done anything at all by failing to set the proper return code value. You should check the processing log for messages. If everything looks ok, then you should debug the output program and the email code to see where it's not generating the email correctly.

[former_member496861 · Accepted solution]

Hi Brad,

The processing log is not created at all for this output though it is green. I realized that the form may not have been created, thus nothing int he processing log. This should be the reason.

Thank you for your helpful suggestions.

Thank you to everyone who gave their contributions to this thread.

Joyce