Blocking the view of Service orders of a particular customer

[chandra_pingle]

HI,

I have a requirement to block service orders of a particular customer, I can restrict the view of BP screen with Zauthorization group in controll tab in BP screen ( by assigning authorization object) but the service orders of that particulr BP is visible through CRMD_ORDER. Please let me know how to block the view of service orders in CRM 7.

Thanks & Regards,

CHANDRA

Edited by: CHANDRA on May 4, 2010 1:16 PM

[chandra_pingle]

HI,

Any suggestions please.....Need to block secured customer's service orders, Agent should not able to see the service orders of that customer unless he has given authorizaton... Please help me on what is the authorization object for it and 2) what configuration should be done to block the view of service orders of a secured customer

Thanks

CHANDRA

[former_member189678]

You need to maintain diifernet UI configuration for it. In overview page of the Component, opy the original Configuration and remove the Assignment block of service order from the displayed assignment blocks. Now call this configuration in your DO_CONFIG_DETERMINATION method of the IMPL class.

Rg,

Harshit

[Former Member]

Hi Chandra,

This depends on the implementation of secure Customers.

One way of doing that would be to have a separate transaction type for the Secure Service Order thus making it easy to configure it using standard Order Auth. Objects.

Cheers,

Amrut

[chandra_pingle]

HI,

Thanks for your suggestion...but we make the customer secured after some time , when we create the transaction we dont know about the customer, they become secured after some time, In this scenerio separte trns is not useful. I need to block these transactions. I have blocked the secured BP's view by customizing new authorization group in BP screen control tab ( It's quite simple) similarly I would like to do for their transactions also

Any sugeestions please

Thanks & Regards,

CHANDRA

[chandra_pingle]

HI,

Can you explain in detail please...If we do the same, would it block only secured customers transactions?? If yes how the logic/system identifies the secured customers...

Please explain in detail

Thanks & Regards,

CHANDRA