I hv successfully setup CCS as well as real time telephony integration.
I was trying to explore Call Tranfer/Warm Transfer and conference but some how unable to work out in 7.0
Infact Simulator was not able to transfer the call to another agent.
Note: Agent can successfully able to dial another agent .
Does any body has steps how to achive in CRM 7.0?
Thanks & Regards,
Nilesh Parsekar