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Former Member
May 03, 2010 at 04:05 PM

CRM 7.0 - Communication Management Software - Transfer Call not working

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I hv successfully setup CCS as well as real time telephony integration.

I was trying to explore Call Tranfer/Warm Transfer and conference but some how unable to work out in 7.0

Infact Simulator was not able to transfer the call to another agent.

Note: Agent can successfully able to dial another agent .

Does any body has steps how to achive in CRM 7.0?

Thanks & Regards,

Nilesh Parsekar