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Former Member
May 03, 2010 at 02:21 PM

Doubt about Agent Inbox with ERMS and NON-ERMS

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Hi All.

We have configured both ERMS and NON-ERMS email receiving (to make some tests) and we verify that only the workitem generated by the NON-ERMS workflow (WS14000164) is shown in the IC Web Client Inbox. The workitem generated by the ERMS workflow (WS00200001) is shown only in the SBWP transaction. Is this right???

We believe that our agent inbox configurations are correct, because it is working fine for NON-ERMS emails.

There is some trick to make the generated ERMS workitens be shown in the IC Web Client Inbox?

Thanks in advance!!!