CLM Esourcing Mail message template change recepient

[former_member587949]

Hi Experts,

We are having Mail configuration set for MA Renewal Reminder. Currently the recipient is set to 'Collaborator' but now business wants it to delegate it to specific inbox with fix email ID. I tried editing & creating new mail template but this

is not helping me. Would you please help me here?

[former_member13619]

Hi,

Unfortunate with the standard you will not be able to do what your requirement is.

The recipient is actually (technically) an enumeration with the following values:

1 RECIPIENT_OWNER

2 RECIPIENT_VENDOR

3 RECIPIENT_COLLABORATOR

4 RECIPIENT_APPROVER

5 RECIPIENT_USER

6 RECIPIENT_COLLABORATOR_AND_VENDOR

If you want to achieve the result that it is send to a specific address you will have to make a custom solution for this, probably by using an explicitly called script.

Before you ask, the recipient_user is resolved real-time in the application once this template is triggered so you cannot add or change an email address. (it will get the user you have entered in the document or configuration like with an alert message).

Regards,

Erik