Can't print shopping cart

[Former Member]

Hi,

One of the user is unable to print SC. When he clicks on print icon at extreme right side of the SC in "Shopping cart status" transaction, a new window is opening which is replica of the previous screen (Shopping cart status) instead of print preview

screen. Please suggest a solution.

We are working on SRM 4.0 ECS with back-end ECC 6.0.

Thanks in advance

Prasad

[former_member183819 · Accepted solution]

check status transaction every one can print their shopping cart .

if only one user is having issue means some thing wrong with his/her profile.

muthu

[Former Member]

resolved

[Former Member]

Mi Raju,

Please mention how did you resolve this issue?

Regards,

Shyjith

[henning_abel]

Dear Prasad,

how did you resolve this problem with the "replica of the previous screen" in BBPSC04 "Shopping cart status"?

Thanks for your answer.

Beste regards,

Henning

[Former Member]

Hi,

All the carts created by a user has this problem.

Regards

Prasad

[former_member183819]

Hi

you can create a message to SAP .

Definetly he should print if he creates his/her sc if it is standard.

Muthu

[Former Member]

Hi Muthu,

Thanks for your reply. Yes the problem is faced by only one user. Can you please detail what and all the profiles we

need to check for the user.

Found no issues with user attributes/roles. Removed temporary files and cookies in IE browser.

Regards

Prasad

[former_member183819]

Hi

check with basis . compare both unique roles like his colleague have same access of bbpsc04 - check status.

IS IT ONLY ONE cart he could not print or all his cart he could not print?

Muthu