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Former Member
Apr 30, 2010 at 08:20 PM

"BusinessObjects Enterprise XI 3.0 is detected." Why?


Description of Problem or Question: I am attempting to install the 60-day trial of Crystal Reports Server 2008. The server install seems to go fine. However, when I attempt to install the client tools, I receive the error message, "BusinessObjects Enterprise XI 3.0 is detected. Crystal Reports Server 2008 V1 Client Tools is not allowed to install."

Product\Version\Service Pack\Fixpack (if applicable): Crystal Reports Server 2008

Relevant Environment Information (OS & version, java or .net & version, DB & version): Windows Server Standard 2008

Sporadic or Consistent (if applicable): Consistent

What has already been tried (where have you searched for a solution to your question/problem): BO XI had previously been installed on this server, but had already been uninstalled (using the standard Windows uninstall functionality). When I first got this error, I uninstalled all versions of Crystal/Business Objects, and then combed the registry to remove every single key referring to Business Objects or Crystal Reports. I then rebooted and installed CR Server 2008 again, but received the same error when I tried to install the client tools. I have found one forum post regarding a similar problem, but the user said that he resolved the problem by deleting some (unspecified) registry entries, with no further details available.

Any advice on how to get this working would be greatly appreciated. In particular, if anyone knows what the CRS 2008 client install is looking for to determine that BO XI is installed, that would be a great help.