Skip to Content
avatar image
Former Member

Configuring Solman in Production Server

Dear Experts,

In our organisation we wish to configure Solman (Solution Manager) for all users as a single window to lodge issues so that the ones raised reach the respective Domain Experts and on such an event an express mail gets generated for the person in question while working in the Production Server.Additionally when replied/ message saved/any action on the raised node an express mail gets triggered to the intiateter so that he gets to know that some reply/action has been taken on his request.

Kindly provide detailed guidence for the above cause(step by step sequence if possible) to do teh same at our end.

thanks & regards,

puneet sharma,

SAIL,Bhilai

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

2 Answers

  • Best Answer
    avatar image
    Former Member
    Apr 30, 2010 at 01:20 PM

    Hi Puneet,

    For your requirement you need to configure service desk in solution manager.

    In our organisation we wish to configure Solman (Solution Manager) for all users as a single window to lodge issues so that the ones raised reach the respective Domain Experts and on such an event an express mail gets generated for the person in question while working in the Production Server.Additionally when replied/ message saved/any action on the raised node an express mail gets triggered to the intiateter so that he gets to know that some reply/action has been taken on his request.

    Most of the poinst can be achieved using standard service desk , but for extra mail alerts you might need to go for customization .

    Here are the links which will guide you for the config part:

    http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/c04f30f0-6b6f-2b10-7891-df429b20770e?QuickLink=index&overridelayout=true

    Sending email from Service desk

    Sending E-Mail from Support Message

    Once you will start you can get number of docs which are available in SDN.

    Hope it will help you to start up with.

    Regards,

    Add comment
    10|10000 characters needed characters exceeded

  • Apr 30, 2010 at 01:57 PM

    Hello,

    You can also check the Service Desk related documents in http://service.sap.com/rkt-solman , and in the Solution Manager part of help.sap.com

    You may also want to look at the configuration documents for support team determination based on component, as in note 616946.

    The IMG documentation says the rest of the steps necessary for basic Service Desk configuration, if you read carefully before executing each SPRO activity.

    I think that Gagan has already mentioned the SDN blog with the email sending configuration.

    I hope this information helps.

    Best regards,

    Miguel Ariñ

    Add comment
    10|10000 characters needed characters exceeded