SOLAR01 Messages Tab

[Former Member]

Hello,

I am trying to create a message from the SOLAR01 t-code. System creates the message and displays the following:

Green Tick mark- Message <nn> created successfully in the system <SID>. Basis message not created.

It does not give any error here.

1. However, I cannot see the message under the Messages tab and also when I add it, the system tells me "Message <nn> does not exist".

The message exists when viewed using the transaction monitor.

The system is on EPH1 and using YLFN for the service desk message.

2. Should I define a new entry for YLFN in the basis message settings or use SLF1 only?

Please help.

Thanks,

Rinkal

[Miguel_Ariño · Accepted solution]

Hello Rinkal,

When you create a message from SOLAR01, the information that appears in the messages tab comes exclusively from the SLF1.

There is an issue with the creation of SLF1 basis messages. Please check the actions tab of the message in CRMD_ORDER, there might be some warning in the actions tab about the action to create the SLF1. You could also check if you have any issues in SLF1 creation from NOTIF_CREATE, or from help -> create support message.

Unless you solve this issue with the SLF1, there will not be any information in the SOLAR01.

Sorry that I cannot give you more tips about troubleshooting the SLF1 creation, if there are no error messages I don't know where to start looking.

Best regards,

Miguel Ariñ

[Former Member · Accepted solution]

Hi,

Thanks for your reply.

However, there are no entries in the Actions tab. Also, I just observed that the transaction type SLF1 does not exist in my system.

Please help.

Thanks,

Rinkal

[Miguel_Ariño · Accepted solution]

Hello,

If you open an YLFN, and click on the document flow button, you should see a link to a previous document, that is the SLF1 ABA notification.

Please also check DNO_CUST01, there should be the settings for SLF1.

SLF1 is created from an action when the Service Desk message is created from NOTIF_CREATE or from CRMD_ORDER.

When creating from help -> create support message, the SLF1 is created first, and the CRM part of the Service Desk message is created from an action in the SLF1's action profile. So it is worth to test all ways of creating messages and troubleshooting the errors that may appear.

Best regards,

Miguel Ariñ

[Former Member · Accepted solution]

Hi,

There is no preceeding document in the document flow (Document Flow icon is disabled).

Also, if you can tell me how to map SLF1 with YLFN in DNO_CUST01.

Thanks,

Rinkal

Edited by: Rinkal Salia on Apr 28, 2010 2:23 PM

[Former Member · Accepted solution]

Hi Rinkal,

Please check in the trasnaction DNO_CUST04 : PROCESS_TYPE -> the field value is maintained as YLFN(your transaction type).

thanks,

regards,

Srinivas

[Former Member · Accepted solution]

Hi Srinivas,

I have already maintained this. However, can you tell what should be the status profile value in DNO_CUST01?

Thanks,

Rinkal

Edited by: Rinkal Salia on Apr 28, 2010 2:28 PM

[Miguel_Ariño · Accepted solution]

Hello Rinkal,

The status profile in DNO_CUST01 is empty in the standard.

Have you checked if your YLFN has an SLF1 in the document flow? If it does not, there will be issues to send the message to SAP.

In case that the YLFN does indeed have an associated SLF1:

Could you please check the number range for SLF1? I have observed similar problems in an issue where the SLF1 was using numbers that had already been assigned in the past. The 'current number' of the interval 1 of number range object DNO_NOTIF had been reset and it was using already used numbers. That made the SOLAR01 throw the error "Message does not exist".

Best regards,

Miguel Ariñ

[Former Member · Accepted solution]

Hi,

The number ranges are as follows;

Object CRM_SERVICE:

ID From to Current

01 0000000001 0000010000 0

02 0000010001 0000020000 External

Object: DNO_NOTIF:

000000010001 to 0000020000 0

Also, there is no value in the document flow. As I said, the document flow button is disabled.

Now, when I create a message from Help- Create Support message, the message gets created successfully as seen in the transaction monitor, but still gives the error 513. I have checked notes 824640 & 864195. Unable to see where now the issue is.

Please help.

Thanks,

Rinkal

Edited by: Rinkal Salia on Apr 28, 2010 3:50 PM

[Miguel_Ariño · Accepted solution]

Hello Rinkal,

When you create a message from help -> create support message, the SLF1 is created first, and after the CRM part is created through an action in the SLF1 action profile. Have you checked that in this case the SLF1 is present?

When you create a message from NOTIF_CREATE or from SOLAR01 (they use mostly the same code), first the CRM part is created, then the ABA notification (SLF1) is created through an action. In the case of action profile AI_SDK_STANDARD, action

AI_SDK_STANDARD_UPDATE_DNO is responsible for this. Do you have an equivalent action in your YLFNs action profile?

Best regards,

Miguel Ariñ

[Former Member · Accepted solution]

Hi,

Can you tell me how to check if the SLF1 is present?

Also, even if I use SLFN instead of YLFN, I get the same error.

Thanks,

Rinkal

[Miguel_Ariño · Accepted solution]

Hello,

To check if SLF1s exist in your system you can check table DNOD_NOTIF in SE16.

Summing up: The action profile for YLFN is missing an action for creating SLF1, there is only an external number range in DNO_NOTIF. Please see my comments in the OSS message.

Best regards,

Miguel Ariñ

[Former Member · Accepted solution]

Hi,

Actually, I solved it even before I got the OSS Message reply. Thanks for your help.