on 04-27-2010 4:20 PM
HI,
Itu2019s been reported from our users that theyu2019re experiencing problems when sending multiple prints using the printer LOCAL. Basically, when sending a print job they receive more copies than they require. E.g. selecting 2 copies produces 4 printouts, selecting 3 copies produces 9 copies, 4 gives 16 printouts etc. Thus, the number of printouts received = copies requested * copies requested!
when we generate a spool request we see one additional page is printing with some technical information like Data statistics and No of records along with original printout page. Users are reporting that this has only started to happen since the support patches upgradation.
SAP Version : ECC6 , SQl 2005, Windows 2003 server,64 -bit
Output Device : LOCAL
Device Type : SWIN : Windows printing via SAPLPD
Device class: Standard printer
Access Method : G: Front End printing with Control tech
Host Printer : _Deafult
Out put Attributes:
Process req sequentially
Copy Counter : Pass Copy Counter to Host Spool System
Any ideas what might be causing this and how we could resolve the problem?
Thanks & Regards,
Vinod
Hi Vinod,
With reference to an additional page priting the statistics, Please try viewing your spool and see, if that statistics page is part of your spool request. Next regarding additional print, Have you checked the printer. What is the result priting from other applications e.g. word to this printer.
Regards,
Sanujit
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Hi sanujit,
Sorry for the confusion. It is not additional page printing. When a user requests multiple copies of a document via the SAP GUI, SAP generates the requisite number of copies but then passes on the multiple copy request to the local printer driver.
For example...
u2022 A user requests 3 copies of a particular report.
u2022 SAP generates 3 copies of the report.
u2022 The 3 copies of the report are sent to the printer with a copy count of 3.
u2022 So what we get is 3 copies of 3 copies of the report, giving 9 copies in total.
This only happens when using LOCAL. All other printers are working correctly. The data is repeating the same copy multiple times, itu2019s not adding additional pages(Just confirmed by our customer).
The issue is not limited to a single report o with single transaction.
When printing from other applications word, excel etc. the number of copies printed is equal to the number requested.
The strange thing was from our end Evrything appears to be ok.i.e) No of copies requested is equal to no of copies printed. But customer having this issue.
Thanks & Regards,
Vinod
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