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Jan 15, 2019 at 03:43 AM

Service line item - Confirmation of service



We have a scenario where we have a finished goods as well as a service item in outbound delivery.

We get SHPCON IDOC from third party warehouse application which will complete the picking and GI in SAP. For few deliveries there was an issue in the application and we received IDOC in SAP with 0 qty for Service line item.

In such deliveries PGI is partially completed for the finished goods but the confirmation of service document for service line item has 0 qty so overall GM status is B.

Now the issue is that I cannot reprocess SHPCON IDOC by updating qty for service item because it goes to status 51 saying GI is already done for delivery. I get same error while trying to do manual PGI as well.

I tried to do GI reversal but it seems if GM status is B then we cannot do reversal. I am not sure what else I can do to complete the GI for these deliveries. Any suggestion would be greatly appreciated as this is holding up invoicing of thousands of $.