Enter a tax amount that is less than or equal to the gross total-The di call #1 did fail.

[former_member344412]

99 - DI999 - DI Error: (-5002) 234102285 - Enter a tax amount that is less than or equal to the gross total-The di call #1 did fail.

Hello

What to do to correct this problem and unblock this ticket

I can not use the method below because I do not have the same discount on all lines

"This error may occur in case discount on item level was applied. In this case the following workaround can be considered: In the Customer Checkout Monitor remove the discount from each sales item. Instead enter the discount on the header level. Then release the receipt."

Thank you

[gunther_sandtner2]

Hello,

This issue was recently reported to us from an installation running an older CCO scenario version (4.0.19). After updating to the latest CCO scenario version (SAP note 2163033) the issue got solved.

Kind regards,

Gunther

[gunther_sandtner2]

Hello Julian,

This issue is currently under analysis by us. I will provide an update here shortly.

Best regards,

Gunther

[tschumann]

Hello Gunther,

did you still have an update of this Issue?

I have a customer with the same Error. B1if scenario 4.0.16, B1 9.3.

Best regards

Tim

[anderson_schmitt]

Hello tschumann

There were some enhancements in the B1if Customer Checkout scenarios that were delivered in the version 4.0.31.

Update your scenarios and check if the issue is solved. Refer to the SAP Note 2163033 for further information.

Regards,

Anderson

[former_member237414]

Dear Ecosystem,

any results yet?

Thanks,

Julian

[former_member344412]

Hello,

Incident number 32684 / 2019

Kind regards,

Pierre BARRET

[gunther_sandtner2]

Hello Pierre,

I was able to reproduce the error you reported. See my screenshot error.png from a demo / test system. You're right: The currently known workaround to enter the discount on header level cannot be applied in this receipt.

Can you please open an incident with SAP Customer Checkout Support? We will then look and aim to provide a long-term solution.

Kind regards,

Gunther