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Portal Health Check Failed

Former Member
0 Kudos

Hello All,

Whereever i try to log as administrator or any other user i cannot see the roles being assigned . I restarted the server but still the problem persists. on the server i am getting the following error.

Could anyone provide some insight as to how am i suppose to fix the problem , since i do not want to re-install the server.

Regards,

Ronniee

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Name Description Time

CE1 00 Serv 6533150 dell0505d-h084 FAILED 2010 04 26 16:38:27

Kernel

Services FAILED 2010 04 26 16:38:27

Performance

Kernel\Session Manager\Opened Security Sessions Count

Kernel\Session Manager\Opened Web Sessions Count

Kernel\Session Manager\Opened EJB Sessions Count

Kernel\Session Manager\Active Web Sessions Count

Kernel\Session Manager\Logged-In Users Count

Kernel\System Threads Pool\Usage Rate

Kernel\System Threads Pool\Thread Pool Usage Rate

Kernel\System Threads Pool\Waiting Tasks Usage Rate

Kernel\Application Threads Pool\Usage Rate

Kernel\Application Threads Pool\Thread Pool Usage Rate

Kernel\Application Threads Pool\Waiting Tasks Usage Rate

Kernel\Cluster Manager\MessageContext Communication\General (MessageContext)\Average MS Process Time

Kernel\Cluster Manager\SessionContext Communication\General (SessionContext)\Average Session Process Time

Kernel\Licensing Manager\License Validity Period\J2EE-Engine_ADA

Services\Memory Info\Usage Rate

Services\Memory Info\Allocated Memory

Services\Memory Info\Available Memory

Services\Memory Info\Used Memory

Services\Memory Info\Allocated Memory Rate

Services\Memory Info\Used Memory Rate

Services\Deploy\Common Information\Failed To Start Applications 1 appl > 0 appl last reported Value above threshold 2010 04 26 16:32:11

*Services\Portal Health Checks\System Landscape Checks\System Landscape *

* Services\Portal Health Checks\Semantics Health Checks\Semantic Services FAILED 2010 04 26 16:38:27*

* Services\Portal Health Checks\Semantics Health Checks\Semantic Core Objects FAILED 2010 04 26 16:38:27*

* Services\Portal Health Checks\Navigation Health Checks\Navigation Tree FAILED 2010 04 26 16:38:27*

* Services\Portal Health Checks\OBN Health Checks\Object Based Navi$Zcj-OVZcSw99rBwuOemIMQPortalHC.OBN.NavCheck FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\OBN Health Checks\Object Based Navigation via OBN API FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\OBN Health Checks\Object Based Navi$YtGaVHWFwwcMRBW8cMvWYQPortalHC.OBN.Correctness FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\Content Health Checks\Isolated content correctness check FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\Content Health Checks\Delayed Deployment FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\Content Health Checks\PGA Deployment FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\PRT Health Checks\Portal Runtime FAILED 2010 04 26 16:38:27*

* Services\Portal Health Checks\Permissions Health Checks\Portal Permissions FAILED 2010 04 26 16:28:27*

* Services\Portal Health Checks\PCD Health Checks\Portal Content* Di$uUMqjXKrBCfJ77TsRFv4SAPortalHC.PCD.BDL_HEALTH_CHECKS\Broken Delta Links Count ERROR 2010 04 26 16:28:29

Services\Timeout\EstimatedFrequencyPerMinute

Services\Security\Aggregated Data\UnsuccessfulLogonAttemptsCount

Services\Security\Data Per Application\sap.com/com.sap.lcrsld\UnsuccessfulLogonAttemptsCount

Services\Security\Data Per Application\ticket\UnsuccessfulLogonAttemptsCount

Services\Web Container\AverageProcessingTime

Services\JMS\Num of not started VPs\Not Started Virtaul Providers count

Services\Log Configurator\General\TotalLogFilesSize

Services\Log Configurator\Messages\All

Services\Log Configurator\Messages\Warning

Services\Log Configurator\Messages\Error

Services\Log Configurator\Messages\Fatal

Services\Keystore\System Entries

Services\Keystore\User Entries

Services\Http Provider\General\AllRequestsCount

Services\NW BPM\BPM state Not running 2010 04 26 16:30:23

Performance\External Communication\External RFC Calls

Performance\External Communication\Average RFC IO

Performance\External Communication\Average RFC Time

Performance\External Communication\External WebService Calls

Performance\External Communication\Average WebService IO

Performance\External Communication\Average WebService Time

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Accepted Solutions (0)

Answers (1)

Answers (1)

markus_doehr2
Active Contributor
0 Kudos

> Whereever i try to log as administrator or any other user i cannot see the roles being assigned . I restarted the server but still the problem persists. on the server i am getting the following error.

Please check the default trace for possible problems.

Markus

Former Member
0 Kudos

Hi Markus,

Since I am unable to attach the entire default trace, Here is a part of default trace

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#2.0 #2010 02 16 21:23:17:163#+0530#Error#com.sap.portal.healthChecks#

UNKNOWN[error]#EP-PIN#com.sap.portal.healthchecks#00123F2D0C1B00110000000500000B94#6533150000000001##com.sap.portal.healthChecks####A8B89FB11B1111DF9AAC00123F2D0C1B#a8b89fb11b1111df9aac00123f2d0c1b#a8b89fb11b1111df9aac00123f2d0c1b#0#Timeout Service Synchronous Queue Processor#Plain##

The PRT HealthCHeck was failed to retrieve the following JEE application: com.sap.portal.runtime.logon, which is necessary for the Portal Runtime.#

#2.0 #2010 02 16 21:33:31:616#+0530#Error#com.sap.portal.healthChecks#

UNKNOWN[error]#EP-PIN#com.sap.portal.healthchecks#00123F2D0C1B00110000000800000B94#6533150000000001##com.sap.portal.healthChecks####A8B89FB11B1111DF9AAC00123F2D0C1B#a8b89fb11b1111df9aac00123f2d0c1b#a8b89fb11b1111df9aac00123f2d0c1b#0#Timeout Service Synchronous Queue Processor#Plain##

The PRT HealthCHeck was failed to retrieve the following JEE application: com.sap.portal.runtime.logon, which is necessary for the Portal Runtime.#

#2.0 #2010 02 16 21:36:29:046#+0530#Error#com.sap.engine.admin.provider.j2ee.Provider#

#BC-JAS-ADM-MON#sap.com/tclmwebadminmonitorprovider_earj2ee#00123F2D0C1B00290000000000000B94#6533150000000111#sap.com/tclmwebadminmonitorprovider_earj2ee#com.sap.engine.admin.provider.j2ee.Provider#Administrator#0##3CC969201B1511DFBF3900123F2D0C1B#3cc969201b1511dfbf3900123f2d0c1b#3cc969201b1511dfbf3900123f2d0c1b#0#Application [20]#Java##

destroy()

[EXCEPTION]

#1#javax.management.RuntimeMBeanException: RuntimeException thrown by the invoke method

at com.sap.pj.jmx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:948)

at com.sap.pj.jmx.server.interceptor.MBeanServerWrapperInterceptor.invoke(MBeanServerWrapperInterceptor.java:288)

at com.sap.engine.services.jmx.CompletionInterceptor.invoke(CompletionInterceptor.java:400)

at com.sap.pj.jmx.server.interceptor.BasicMBeanServerInterceptor.invoke(BasicMBeanServerInterceptor.java:277)

at com.sap.jmx.provider.ProviderInterceptor.invoke(ProviderInterceptor.java:340)

at com.sap.engine.services.jmx.RedirectInterceptor.invoke(RedirectInterceptor.java:340)

at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.invoke(MBeanServerInterceptorChain.java:330)

at com.sap.engine.services.jmx.MBeanServerSecurityWrapper.invoke(MBeanServerSecurityWrapper.java:288)

at com.sap.engine.services.jmx.ClusterInterceptor.invoke(ClusterInterceptor.java:813)

at com.sap.pj.jmx.server.interceptor.MBeanServerInterceptorChain.invoke(MBeanServerInterceptorChain.java:330)

at javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:201)

at $Proxy252.unregisterProvider(Unknown Source)

at com.sap.engine.admin.provider.j2ee.Provider.destroyJ2eeProvider(Provider.java:118)

at com.sap.engine.admin.provider.j2ee.Provider.destroy(Provider.java:61)

at com.sap.engine.services.servlets_jsp.server.security.PrivilegedActionImpl.run(PrivilegedActionImpl.java:114)

at java.security.AccessController.doPrivileged(Native Method)

at javax.security.auth.Subject.doAs(Subject.java:396)

at com.sap.engine.services.servlets_jsp.server.application.WebComponents.destroyServlets(WebComponents.java:1166)

at com.sap.engine.services.servlets_jsp.server.deploy.ApplicationThreadDestroyer.run(ApplicationThreadDestroyer.java:77)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:169)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:266)

Caused by: java.lang.NullPointerException

at com.sap.jmx.provider.registry.ProviderMBeanSystemImpl.getProvider(ProviderMBeanSystemImpl.java:221)

at com.sap.jmx.provider.registry.ProviderMBeanSystemImpl.addProviderSharedLock(ProviderMBeanSystemImpl.java:240)

at com.sap.jmx.provider.ProviderInterceptor.unregisterMBean(ProviderInterceptor.java:459)

at com.sap.jmx.provider.ProviderContextImpl.unregisterMBean(ProviderContextImpl.java:126)

at com.sap.engine.admin.provider.j2ee.J2eeConnection.removeNotFoundMonitorNode(J2eeConnection.java:367)

at com.sap.engine.admin.provider.j2ee.J2eeConnection.disconnect(J2eeConnection.java:225)

at com.sap.jmx.provider.registry.ProviderMBeanSystemImpl.closeConnection(ProviderMBeanSystemImpl.java:478)

at com.sap.jmx.provider.registry.ProviderMBeanSystemImpl.unregisterProvider(ProviderMBeanSystemImpl.java:122)

at com.sap.jmx.provider.ProviderInterceptor.unregisterProvider(ProviderInterceptor.java:124)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:585)

at com.sun.jmx.mbeanserver.StandardMetaDataImpl.invoke(StandardMetaDataImpl.java:414)

at javax.management.StandardMBean.invoke(StandardMBean.java:323)

at com.sap.pj.jmx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:944)

... 22 more

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Former Member
0 Kudos

Hi,

has this problem occured before on for the first time? May i know the version and SP level of the portal.

Also is this connected to LDAP?

Regards,

C

Former Member
0 Kudos

Hi Chayapathy,

Even I am facing the problem of PRT healthcheck . Please find the information below.

*Message:*The PRT HealthCHeck was failed to retrieve the following JEE application: com.sap.portal.runtime.logon, which is necessary for the Portal Runtime.

Category: /System/Logging/Portal Health Checks

Thread : Timeout Service Synchronous Queue Processor.

Please can you help me to resolve above issue.

Thanks and Regards

Mahesh