Change Requests

[Former Member]

Hi guys,

I got assigned to one support project today.My Manager said that I am going to deal with change requests in SAP BI for financial data.I am trying to get some overview and do littlereading to perform better in my job as I am a beginner.Please answer my questions below with your experiences from SAP BI.I am the only one so far in SAP BI Team.

1..What can be the general change requests that can occur in SAP BI-Financials projects?

2.What were your experiences in dealing witj business users about these change requests?What care do we need to take when promising to client before starting working on CRs?Will be greatful if you can give any tips.

Regards,

Schand

[Former Member · Accepted solution]

hi

thanks for your replies.

Do you have any info documents or reference links for this....

Rgds,

SChand

[Former Member · Accepted solution]

Hi SChand,

You may refer to the Wiki [http://en.wikipedia.org/wiki/Change_control] for reference so that you get fair idea of it.

I am sure your project would have such process documented in brief. Please ask fo rit.

Regards,

Pratap Sone

[Former Member]

Hi,

A CR may be related to modifying a report, Creating a new report, Or Changing existing Data model to accommodate new Characteristics etc.

Before you start of the Development of the CR make sure you have all the information with you to finish the CR. At the start when you will be asked to analyze the requirement try to capture as much information as possible. To much email communication could be a burden on users so try to prepare a list Queries and send them through Email or arrange for a conversation.

Once done with the development you must test it yourself before you ask customer to test it. Prepare all the documents like Design Document, Unit test Document etc ( according to the guidelines set for your project).

Regards,

Pratap Sone

[Former Member]

hi pratap

Thanks for your reply.

I heard that there will be some status like open,closed like that when u are working with CR.how many status exist,what do eash one signify,who signs of these statuses in CR?

Regards,

SChand

[Former Member]

Hi SChand,

Statuses depends on the Change process you are following in that project and number of states also differ.

There are specifically states like : Assigned, Analysing, Technical approval, Budget Approval, Build, Test, Implemented (Close)

Statuses like Technical aprpoval for the design or Budget approval and Test are supposed to be signed off by Customer.

And other states like Analyzing, Build etc has to be signed off by you.

If any Standard CR process is followed in your project then there will be a Workflow ( you may ask your manager to share with you), It will clarify most of the things.

Regards,

Pratap Sone