Attachments sent to customer service are not received.

CRM Experts ,

We have a typical issue . The business processes is as mentioned below.

There are some customers who send their requests via e-mail with attached files to the client but the customer service agents in the Interaction Center are complaining that the attachments never arrive to their activity queue.

In case they are sending their requests to someone`s private mailbox it is working fine.

Valuable suggestion would be highly appreciative.

Thnx,

SK