Multiple messages for deadline monitoring

[former_member937348]

Hi,

I implemented deadline monitoring in my workflow. The user will get a message after 2 days. I used requested start for this and the standard deadline monitoring method.

After 5 days, they get a different message. I used the modelling technique for this on latest end date.

It works OK. It just sets the first deadline monitoring reminder workitem to obselete and restarts the workflow. I just think it's better to leave the first deadline message in the folder of overdue items of the agent. Deadline monitoring reports can be run by the workflow administrator and can pick up on these overdue workitems in a report.

Is it possible to have multiple deadline monitoring reminders set that will Sent different notification messages without resorting to the modelling technique?

Overdue reminders send using the modelling technique will not be in the standard table SWWWIDH.

Should I use the modelling technique after 2 days and the standard deadline monitoring technique after 5 days for that these overdue work items can be captured in a report?

[pokrakam]

Can’t you use the requested end deadline? You have up to three notification options - requested start, requested end and latest end.

Or Rob’s solution is also a good one. I do a slight variation on it, and skip the dummy step and just put the requested start time onto the mail sending step.

[former_member186746]

Hi,

What I sometimes do is create a parallel branch with a dummy background task with a requested start time, then in the next step I use a message step type to send a detailed email to the user.

For an in depth analysis on process time I use SWI5.

Kind regards, Rob Dielemans