Initial status is Sent to Support after adding SLMO_04 to B_USERSTAT

[former_member598506]

Good day.

Hi Experts,

I am having trouble on my initial status after I add SLMO_04 to Auth Obj. B_USERSTAT. I need to add this for the key user to be able to confirm the incident.

If I remove SLMO_04, my status will be new to all new incidents but I will need this for key users to confirm the incidents, because without this the confirm button is grayed out.

Here is my Role Authorizations:

And here's my Status Profile:

Please let me know what should I do to correct this.

My solman is 7.2 SP7

Thanks,

Raph

[RajeshKumarR]

Hi Raph,

Double Click on the 'NEW' row or Choose Goto -> Transaction Control and check the settings.

Also check the following

• Have you assigned the Status Profile to the Transaction Type?
• Is the Transaction Type Active?
• Assign at least one object type to the status profile, by means of Object types.
• The assignment of the object type determines if the status profile can be assigned to the transaction type and/or the item category.

About E-Mail - Not sure if that is allowed in the Community. You may check with the Moderator on this and if he/she allows then I will be glad to share it with you.

Regards,

Rajesh

[former_member598506]

Hi Rajesh,

Can you follow me so that I can chat you? I already sent an email to the moderator asking permission if I can get your email address.

Thanks,
Raph

[RajeshKumarR]

Hi Raph,

Could you please try assigning the Transaction 'OPEN' (last column) to the status 'NEW' rather than to SNDI. For SNDI assign 'INPR'.

Regards,

Rajesh

[former_member598506]

Hi Rajesh,

Is this you are pertaining to?

I tried and saved it but still the initial status of the newly created incidents is sent to support.

Also, is it okay if I can get your email for us to communicate easily? If not, it is fine. 🙂

I really appreciate your assistance.

Thanks,

Raph

[former_member598506]

Hi Rajesh,

I am having trouble on my initial status after I add SLMO_04 to Auth Obj. B_USERSTAT. - Can you tell us more about the trouble that you are facing. You are talking about initial status whereas SLMO_04 is related to the last status, Confirmation.

- When I add SLMO_04 to Auth Obj. B_USERSTAT, the initial status of newly created incidents is Sent to Support which it should be New.

By the way, you need to Save and Generate the role after any change. You also need to do the User Comparison, for these changes to reflect to the assigned users.

- I'll take note this and try. Please let me know what should I do next.

Appreciate your help.

Thanks,

Raph

[RajeshKumarR]

Hi Raph,

As per the Status Profile settings, only an User who has SLMO_04 assigned to him will be able to change the status of the incident to Confirm.

I am having trouble on my initial status after I add SLMO_04 to Auth Obj. B_USERSTAT. - Can you tell us more about the trouble that you are facing. You are talking about initial status whereas SLMO_04 is related to the last status, Confirmation.

By the way, you need to Save and Generate the role after any change. You also need to do the User Comparison, for these changes to reflect to the assigned users.

Regards,

Rajesh