Skip to Content

Initial status is Sent to Support after adding SLMO_04 to B_USERSTAT

Good day.

Hi Experts,

I am having trouble on my initial status after I add SLMO_04 to Auth Obj. B_USERSTAT. I need to add this for the key user to be able to confirm the incident.

If I remove SLMO_04, my status will be new to all new incidents but I will need this for key users to confirm the incidents, because without this the confirm button is grayed out.

Here is my Role Authorizations:

And here's my Status Profile:

Please let me know what should I do to correct this.

My solman is 7.2 SP7

Thanks,

Raph

role.png (69.7 kB)
stat-prof.png (63.3 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Hi Raph,

    As per the Status Profile settings, only an User who has SLMO_04 assigned to him will be able to change the status of the incident to Confirm.

    I am having trouble on my initial status after I add SLMO_04 to Auth Obj. B_USERSTAT. - Can you tell us more about the trouble that you are facing. You are talking about initial status whereas SLMO_04 is related to the last status, Confirmation.

    By the way, you need to Save and Generate the role after any change. You also need to do the User Comparison, for these changes to reflect to the assigned users.

    Regards,

    Rajesh

    Add comment
    10|10000 characters needed characters exceeded

  • 1 hour ago

    Hi Rajesh,

    I am having trouble on my initial status after I add SLMO_04 to Auth Obj. B_USERSTAT. - Can you tell us more about the trouble that you are facing. You are talking about initial status whereas SLMO_04 is related to the last status, Confirmation.

    - When I add SLMO_04 to Auth Obj. B_USERSTAT, the initial status of newly created incidents is Sent to Support which it should be New.

    By the way, you need to Save and Generate the role after any change. You also need to do the User Comparison, for these changes to reflect to the assigned users.

    - I'll take note this and try. Please let me know what should I do next.

    Appreciate your help.

    Thanks,

    Raph

    Add comment
    10|10000 characters needed characters exceeded