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Former Member
Apr 22, 2010 at 07:16 AM

Loyalty Management: Change tiers manually

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Hi all,

within the Interaction Center (Profile: IC_LOY_AGENT) I select Membership Overview out of the navigation bar. There I get an overview of the membership tiers. I mark an active entry within this list of tiers and click on Change or Downgrade to manually change the tier.

An error message "Tier Downgrade failed; check activity log" is shown.

When I check the corresponding log there is an entry "Error: No eligible r e w a r d rules".

I'm not quite sure if the error message within the log belongs to my problem because the SAP documentation says "All tier

changes ... can be optionally checked on a rule basis".

Can someone please give me a hint how to do a manual change of tiers and if it is necessary to define a rule for this.

Regards

Stefan