Dunning run - missing documents

[Former Member]

Hello all

I am running the dunning wizard and I have several documents, from several BP, that are not extracted from the wizard (are missing). Same documents are between other's and never have been in any dunning run.

The configuration has 12 levels and the first is 15 days from de due date and the others are separeted 1 day apart.

Do anyone have any sugestion?

Regards

Miguel Machado

[Former Member]

Hello Miguel Machado,

The way you set up dunning levels is too special. I don't think it would be easy to cover all documents in this way. What is your business process for dunning?

Thanks,

Gordon

[Former Member]

hello Gordon

The dunning procedure run's once a month.

I have checked the configuration again, and I modified it to the following:

- no dunning level configured - table empty

- 1 dunning term configured with 3 level:

- level 1 - efective after 15 days

- level 2- efective after 30 days

- level 3 - efective after 30 days

same result.

Regards

Miguel Machado