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Installing Crystal reports 2016. Error installed setup engine executables

Hi

I have downloaded the latest trial version of CR 2016 (we have bought the licenses which I intend to use once the product is installed)

I am like others having real issues trying to get the installer to work. It fails at the very first hurdle with a setup engine executable error.
I have looked through the logs and it appears a directory is trying to be renamed and failing during the install process.

I have uploaded the logs for your attention.

It appears many other people are experiencing a large number of issues trying to install this product

With Kind Regards

Paul

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3 Answers

  • Jan 11 at 03:37 PM

    Do you have Administrator rights on the machine where you are installing this? Did you right-click on the install .exe and select "Run as Administrator"?

    -Dell

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  • Jan 11 at 03:38 PM

    The log file says:

    08:11:27.220 Error: Can't rename: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine_temp to: C:\Program Files (x86)\SAP BusinessObjects\InstallData\setup.engine

    It is important to run setup.exe by right-click Run as Administrator

    Other Best Practices: https://apps.support.sap.com/sap/support/knowledge/public/en/1638102

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  • Jan 22 at 09:52 AM

    Thank you for your replies.

    Yes I have full admin rights and am running the exe as administrator

    With Kind Regards

    Paul

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