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Un-voiding a Check that was a Test Printout

Hello,

We have a situation where by the checks weren't aligned correctly in the printer so the checks printed don't tally up with the ones allocated in SAP.

For example;

Check no's 661933 to 661936 were the test print out checks, voided with reason code 1 automatically by the payment program.

The check allocated to the payment document in SAP was 661937.

The check presented by the customer at the bank was 661936.

So what I want to do is un-void the check 661936 and allocate it to the payment document and then void 661937.

I have gone through all of the check transactions and can not work out a way of doing this, I get errors saying 'no voided checks area possible' and 'no check exists which meets the selection criteria'.

Does anyone have any suggestions?

Thanks in advance

Lisa

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3 Answers

  • Posted on Jan 10, 2019 at 11:53 AM

    Dear Lisa,

    Please, check if this OSS helps you: 2214773 - Unable to reverse voided checks using FCHG - Messages FS646 and F5579

    Best regards,

    Gabriel Coleti

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  • Posted on Feb 01, 2019 at 02:12 PM

    Hello Gabriel,

    I had already looked into that SAP note but it isn't applicable for my issue.

    I have now raised a SAP incident so hopefully I will get an answer from there.

    Thanks for responding.

    Lisa

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  • Posted on Feb 20, 2019 at 01:06 PM

    Unfortunately SAP did come back with the answer I expected and advised it is not something that is possible to do.

    Lisa

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