Un-voiding a Check that was a Test Printout

[lisa_pallas]

Hello,

We have a situation where by the checks weren't aligned correctly in the printer so the checks printed don't tally up with the ones allocated in SAP.

For example;

Check no's 661933 to 661936 were the test print out checks, voided with reason code 1 automatically by the payment program.

The check allocated to the payment document in SAP was 661937.

The check presented by the customer at the bank was 661936.

So what I want to do is un-void the check 661936 and allocate it to the payment document and then void 661937.

I have gone through all of the check transactions and can not work out a way of doing this, I get errors saying 'no voided checks area possible' and 'no check exists which meets the selection criteria'.

Does anyone have any suggestions?

Thanks in advance

Lisa

[lisa_pallas]

Unfortunately SAP did come back with the answer I expected and advised it is not something that is possible to do.

Lisa

[lisa_pallas]

Hello Gabriel,

I had already looked into that SAP note but it isn't applicable for my issue.

I have now raised a SAP incident so hopefully I will get an answer from there.

Thanks for responding.

Lisa

[coleti]

Nice Lisa, please let us know the results of your incident resolution with SAP.

Good luck!

Best regards,

Gabriel Coleti

[coleti]

Dear Lisa,

Please, check if this OSS helps you: 2214773 - Unable to reverse voided checks using FCHG - Messages FS646 and F5579

Best regards,

Gabriel Coleti