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Former Member
Apr 19, 2010 at 08:56 PM

Unknowned Error when Refreshing Objects in Excel 2007

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Business Objects Server Version: Business Objects XI 3.1

MS Office: 2007

Live Office: 12.1.4.1068

Crystal Reports: 2008

Issue: When attempting to refresh the objects for either Crystal Reports or a WebI Document, I receive an "Unknowned Error" message.

Symptoms: I can do a refresh successfully with a Universe query, but not a Crystal or Web Intelligence Report.

Steps to recreate:

1) Open Excel

2) On the Live Office tab, click Crystal Reports

3) On the BO Server select the Crystal Report

4) On the Choose Data page, select the chart, and NEXT.

5) Choose Finish.

The Vacations chart is successfully imported and rendered into the spreadsheet.

6) Then, on the Live Office tab, select Refresh All Objects.

The Unknowned Error is displayed.

I reinstalled the BO Client and Live Office multiple times to no avail. Any guidance would be greatly appreciated.