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Former Member
Apr 19, 2010 at 02:17 PM

Complaints in ECC

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Hi Gurus,

I am currently working in CRM 2007. I am able to create complaints from CRM and they are passed to ECC very well.

I have couple of issues in CRM Complaints.

a) I want to pass the Requested Delivery date for Replacement item from CRM to ECC.

b) I want to pass Header text from CRM to ECC right now Item sales text is passing, Is there a possibility?

c) I am not able to change the complaint in ECC through VA02, System gives me a message "Process the original document in the CRM system". During this, I am not in any Open transaction in CRM.

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Diagnosis

This document is a copy of a document from a CRM system. Changes to this document will not be transferred to the original system and may be overridden by changes in the original system.

Procedure

Make the desired changes in the original system.

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Please advice.

Thanks,

Sharath.