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Apr 19, 2010 at 02:16 PM

Call Transfer with number selection

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Hi,

we are using CRM 7.0 with an external CTI by AMC.

While perfoming a "warm transfer" there is no information in the presence tab. i am wondering whether all agents should be displayed which are basically in the status "ready" to receive a call and whether those agents can be selected for a transfer.

Is there a possibilty to maintain the agent information with a telephone number somehwere in SAP?

Does anybody has some experience witht his funcktionality?

Best regards,

Thomas