I am working in CRM 2007 and in my current system, after identifying the account and confirming it; I am able to see the account fact sheet. I set the account fact sheet in such a way that it displays the installed bases, Complaints and Service Tickets.
The issue is that in each cell, for example service ticket cell if I add column "Object ID" through Personalization, the Object ID is not pulling up and the column is empty. How to show the service ticket number in service ticket cell. I can see all others like description, employee responsible, due date. etc., but not the service ticket number (Object ID).