WEBUI Account Fact sheet

[Former Member]

Hi Gurus,

I am working in CRM 2007 and in my current system, after identifying the account and confirming it; I am able to see the account fact sheet. I set the account fact sheet in such a way that it displays the installed bases, Complaints and Service Tickets.

The issue is that in each cell, for example service ticket cell if I add column "Object ID" through Personalization, the Object ID is not pulling up and the column is empty. How to show the service ticket number in service ticket cell. I can see all others like description, employee responsible, due date. etc., but not the service ticket number (Object ID).

Please advice.

Thanks,

Sharath.

[Former Member]

Hi Gurus,

Please let me know, whether this is possible through Development.

Please advice on how to achieve it.

Thanks,

Sharath.

[former_member193352]

Hi Sharath,

Please check once again that you are pulling the correct Object ID field in the result list. You can verify by looking into the technical properties of the field.

If still it doesn't work, you can write your own code by pulling the value from the database and setting the property of the object id in the result value node of the fact sheet.

I hope this helps.

PLease revert back if you have more questions..

Thanks

Vishal

[Former Member]

Hi Vishal,

Thanks for the reply.

I am added the correct Object ID and I double checked the fields. I am a functional guy and the technical person is also new to CRM.

I see the BSP Component of Account fact sheet in WEBUI is "ICCMP_AFS_HIS" but where exactly we need to add the code.

Can you please give more information on coding.

Thanks,

Sharath.

[former_member193352]

Hi Sharath,

You can write your code in GET_OBJECTID method of the context node ITEMS.

You'll get the transaction guid at runtime in the bol data container. Pass this guid in Order Header table and get object id value.

Thanks

Vishal