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Apr 19, 2010 at 08:58 AM

How to handle WebIntelligence Login Problems?-Troubleshooting Guide needed.

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Hello experts,

We are using Business Objects XI 3.0 running on Windows Server 2003 Enterprise X64 Edition with Service Pack 2 and

Microsoft SQL Server 2005 Standard Edition (64-bit). We are using Windows Active Directory Authentication (Kerberos SSO)

and sometimes can't login to (java) InfoView using the http://<serveraddress>/InfoViewApp/logon.jsp and got either

the message "Unable to logon to infoview ,Please contact your system administator for assistance.Please close your browser before continuing",

or do not get any message and the browser window shows an empty login frame where the User name,Password and Authentication

are not displayed. (The login window doesn't give any idea what the problem is all about..)

In such cases, I try to login using the Web Intelligence Rich Client using the same username&password, and don't experience any problems.

Searching in Windows Event Viewer, can't find any hint. As my final attempt, I re-start the Server Intelligence Agent and Apache Tomcat,

if it still doesn't help, I re-start the operating system and hope the login problem gets solved..

Does anyone have trustful troubleshooting steps or better an official troubleshooting document (couldn't find any)?

Best regards;

Ozcan.